Returns & 60-day trial

1. Order and shoot with it for up to 60 days from delivery.
2. Not happy? Email support@shopironlume.com with your order number — no interrogation, no photos required.
3. We send a prepaid return label. Once scanned, your refund is issued.

Refunds are issued to the original payment method within 2 business days of the return being scanned by the carrier. Your bank may take a further 3–10 days to display it.

Used is fine — that's the point of a trial. We ask that the lamp, arms and cable are all returned. Missing components may reduce the refund by their replacement value.

Faulty units are replaced free within the 2-year warranty period. Email us with your order number and a short video or photo of the fault and we'll ship a replacement.

Orders can be cancelled for a full refund any time before dispatch. Email us within 2 hours of ordering to be safe.

Deliberate damage, water immersion, disassembly, and units bought from unauthorised resellers. Statutory consumer rights in your country always apply on top of this policy.