Shipping & delivery

Orders placed before 2pm local time are dispatched the same business day. Orders placed after that, or on weekends and public holidays, ship the next business day.

• Australia — 2–5 business days
• United States & Canada — 4–8 business days
• United Kingdom & Europe — 4–9 business days
• Rest of world — 6–14 business days

Estimates start from dispatch, not order time, and exclude delays caused by customs or carrier disruption.

Standard express shipping is free on all orders, worldwide. No minimum spend, no surcharges at checkout.

You receive a tracking link by email the moment your parcel leaves the warehouse. If it hasn't arrived within 48 hours of your order, check your spam folder, then email us.

Import duties or taxes may be charged by your local authority on international orders and are the responsibility of the recipient. Where a market supports it, taxes are calculated and collected at checkout instead.

If your parcel is lost in transit or arrives damaged, email support@shopironlume.com with your order number and a photo where relevant. We replace it at our cost — no return required for damage in transit.

Contact us within 2 hours of ordering if the delivery address is wrong. Once the parcel is dispatched we can't reroute it, and a redelivery may be chargeable.